THE STEADY Stay steady.
Today’s job: five minutes. One lesson, one rep, one more day of steady practice.
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Every lesson, anytime
Your daily email keeps the rhythm — this library is for reading ahead, reviewing, and studying before your monthly check. Scenario answers here are practice only.
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Tech Resources
Pocket tools for the floor. Screenshot the ones you use most.
🌡 The Escalation Curve
- Baseline — build rapport, make deposits (aim 5:1)
- Trigger — remove/soften the trigger, reduce demands
- Escalation — space (2 arm lengths), low slow voice, validate, offer choices
- Crisis — safety first, call per protocol, your verbal work bought time
- Recovery — water, space, quiet presence; NO lectures or processing yet
🗣 Words That Work / Words That Burn
- ✅ “I’m listening.” · “Help me understand.” · “Let’s figure this out.” · “Want A or B?”
- 🔥 “Calm down.” · “You always…” · “Because those are the rules.” · “I don’t have time for this.”
- Limit-setting formula: Empathy + Limit + Choice
📝 Documentation: the Camera Rule
- Write what a camera would see: behaviors, words, times, interventions, responses
- Not “was aggressive” → “14:10 shouted, kicked chair twice; offered quiet room; accepted 14:14”
- Log patterns, not just incidents — and report every near miss
🧭 The Whole Method on One Page
- Self: regulate first · protect your baseline · recover between waves
- Read: phases · triggers · clusters · needs · trauma · audience · room
- Respond: space · low slow voice · validate · choices · silence · call early
- After: recovery care · debrief · camera-rule notes · check your teammate
- Always: dignity.
💚 Self-Care Companion
You absorb every incident you steady. The Companion is your private space to decompress, reset, and build the routines that keep you in this career — sleep, stress, boundaries, and someone to talk it through with, 24/7.
⛔ What this app never covers
Physical techniques — holds, escorts, releases, self-defense — are taught, practiced, and assessed in person only by certified Steady Method trainers. If you need a physical skills refresher, talk to your trainer or supervisor about the next training day.
Monthly Check
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🤖 Steady Coach
Training tool only. In an active emergency, follow facility procedure and notify your supervisor.